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24/7 Service Available
1301 Lincoln St., Gillette, WY 82716
MTN MUD

Privacy Policy

Last updated: January 2025

This Privacy Policy describes how MTN MUD Company (doing business as MTN MUD) collects, uses, and discloses your information when you use our website and services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MTN MUD Company, doing business as MTN MUD, 103 E. Lincoln St., Gillette, WY 82716.

  • Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website.

  • Device means any device that can access the Service such as a computer, mobile phone, or tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website and the products and services offered by the Company.

  • Website refers to MTN MUD’s website, accessible from the current domain.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Information We Collect

Personal Data

When you use our Service or contact us, we may collect the following personally identifiable information:

  • Name and job title
  • Email address
  • Phone number
  • Company name and address
  • Billing and shipping information
  • Communication preferences

Usage Data

We may collect information automatically when you use our Service:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information
  • Other diagnostic data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Website. These may include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Website.

How We Use Your Information

We may use your Personal Data for the following purposes:

  • To provide our Services: Process orders, deliver products, and provide technical support
  • To communicate with You: Respond to inquiries, send updates, and provide customer service
  • To improve our Services: Analyze usage patterns and improve our offerings
  • For business operations: Process payments, manage accounts, and maintain records
  • For marketing: Send information about products and services that may interest you (with your consent)
  • For safety and compliance: Ensure safe product use and comply with legal requirements

How We Share Your Information

We may share your information in the following situations:

  • With service providers: Third-party companies that help us operate our business (shipping carriers, payment processors, etc.)
  • For business transfers: In connection with any merger, sale, or acquisition of our business
  • For legal compliance: When required by law or to protect our rights
  • With your consent: For any other purpose with your permission

We do not sell your personal information to third parties.

Data Retention

We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • Fulfilling our contractual obligations
  • Complying with legal requirements
  • Resolving disputes
  • Enforcing our agreements

Usage Data is generally retained for a shorter period unless needed for security purposes or legal compliance.

Data Security

We implement reasonable security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your Personal Data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your Personal Data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Data portability: Request transfer of your data
  • Withdraw consent: Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last updated” date
  • Sending an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Phone: 307-682-8688
  • Email: [email protected]
  • Address: 103 E. Lincoln St., Gillette, WY 82716

Industry-Specific Information

As a provider of drilling fluid products and services to the oil and gas industry:

  • We may collect technical data related to drilling operations to provide better service
  • We maintain confidentiality of customer operational information
  • We comply with industry-specific regulations including OSHA and EPA requirements
  • Safety Data Sheets (SDS) and technical information are handled in accordance with industry standards